Question 1

What Does Omega Do?

Accepted Answer

We help leaders use technology to grow their businesses. We do this by understanding the problem thoroughly and then designing a right-sized solution for their organizations.

Question 2

How does Omega Digital Solutions approach problem solving and developing solutions?

Accepted Answer

We take a personalized approach, starting by thoroughly understanding each client's unique business, goals, and challenges before recommending or implementing solutions. Our process involves: 1) Designing The Right Thing: Listen to the business symptoms, understand the business problem, identify the technical root cause. 2) Designing The Thing Right: Design a technical solution that eliminates the root cause. 3) Eliminating variation: Our solutions will always perform at least 95% up-time.

Question 3

What common issues do we address at Omega Digital Solutions?

Accepted Answer

We tackle pain points like excessive manual work—data entry, redundant emails, and complicated invoicing. We also help with unreliable lead flow, budget planning struggles, poor data tracking, messy project management, and scaling challenges. Our goal is to eliminate 'busywork,' optimize resources, and identify overpriced or wasteful tech to streamline operations.

Question 4

How much will it cost?

Accepted Answer

We have several engagement models, from projects to ongoing support. We generally meet businesses where they are.

Question 5

How much experience do you have?

Accepted Answer

Our leaders have over 20 years of experience in digital transformation, software development and implementation, and process improvement.

Question 6

How are you different from other process improvement firms?

Accepted Answer

We are much stronger technically than a typical process improvement firm. We don't sell software, so we don't care which platform you buy, so long as it fits your process.

Question 7

Are you a marketing company?

Accepted Answer

No, but we can help solve marketing problems.

Question 8

Do you build custom software?

Accepted Answer

Only if we have to. There's usually an off-the-shelf option that can solve the issues without the custom development headaches.

Question 9

Are you active in the community?

Accepted Answer

Yes, we support Harbour's Gate, Knoxville Entrepreneur Center, and various other community activities. If you are a founder looking for sponsorship, we are always looking for new founders that we can support.

Events, Press and Media

Media

Small Business Spotlight

With Mayor Jacobs

What's the Big Idea?

100Knox

From Layoff to Life Change With CEO Marcus Blair of Omega

First Customer With Jay Aigner

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